OmniVoice: an automated process for customer support
OmniVoice was created to ensure that every user has a direct and efficient way to communicate their needs, feedback, and ideas. We wanted to build a system that makes it easy for our customers to connect with us, get timely support, and actively contribute to the growth of our platform. With OmniVoice, our customers are not just heard—they’re empowered to help shape the future of Omnimap.
Misha Vreeken
Customer Support Specialist at Omnimap
At Omnimap, we prioritize enhancing your experience and addressing your needs swiftly. That’s why we developed OmniVoice, a powerful ticketing system designed to be your direct line to Omnimap customer support. Whether you have questions, encounter issues, or wish to request new features, OmniVoice makes it easy to reach out and get the support you need.
Integrated and always accessible
OmniVoice is embedded directly in the live environment, ensuring immediate access for all authorized users—customers, partners, and internal colleagues alike. Once a ticket is created, our support team steps in to handle it, offering seamless communication and a structured approach to problem-solving.
Flexible and simple ticket management
OmniVoice adapts to your workflow. Users can choose to manage tickets internally or escalate them to our support team with the click of a button. Whether it’s reporting an incident, fixing a bug, or requesting a new feature, OmniVoice guides you through a simple process:
- Select the ticket type: Incident, Problem, Request, Feature Suggestion, or Question.
- Provide details and attach relevant files to help us understand your needs.
- Track the ticket status and updates, ensuring transparency at every stage.
Clear and efficient communication
OmniVoice ensures that every communication is clear and documented. All updates, files, and interactions are stored in a single ticket, making it easy to track progress and maintain visibility. Ticket statuses are updated throughout the resolution process, from “In Progress” to “Resolved” or “Closed,” keeping everyone informed.